Frequently Ask Questions(FAQ)

1. Orders & Shipping

Q1. How do I place an order?
A: Simply browse our collections, add your favorite products to the cart, and proceed to checkout. Fill in your shipping details, make a secure payment, and you're done!

Q2. How long does shipping take?
A: We usually process orders within 1-2 business days. Delivery times vary depending on your location, typically between 3-7 business days.

Q3. How can I track my order?
A: Once your order is shipped, you will receive an email or SMS with a tracking link so you can monitor your package in real time.

Q4. Do you offer international shipping?
A: Yes, we do! International shipping rates and times vary depending on your location. Please check our shipping policy for details.

2. Payments & Security

Q5. What payment methods do you accept?
A: We accept all major payment methods including credit/debit cards, UPI, net banking, PayPal, and COD (Cash on Delivery) where available.

Q6. Is my payment information safe?
A: Absolutely! Our checkout process is fully encrypted and secure. We never store your payment details on our servers.

3. Returns & Refunds

Q7. What is your return policy?
A: We have a hassle-free 7-day return policy. If you’re not satisfied with your purchase, you can return it within 7 days of delivery for a refund or exchange.

Q8. How do I request a return or exchange?
A: Contact our customer support team or visit the “Returns” section on our website. We’ll guide you through the simple process.

Q9. How long does it take to receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 5-7 business days.

4. Account & Login

Q10. Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout.

Q11. I forgot my password. What should I do?
A: Click on “Forgot Password” at the login page and follow the steps to reset it securely.

5. Product Information

Q12. Are your products authentic and high-quality?
A: Yes! Every product is carefully sourced, tested, and verified to meet our quality standards before it reaches you.

Q13. Can I get more details about a product before buying?
A: Absolutely! Each product page includes a detailed description, sizing guide (if applicable), and customer reviews. You can also reach out to our support team for more information.

6. Support & Contact

Q14. How do I contact customer service?
A: You can reach us via email at help@varietybasket.in, chat with us directly on our website, or call us at [your customer service number].

Q15. What are your customer support hours?
A: Our team is available Monday to Saturday, from 9:00 AM to 8:00 PM.